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About us

Empire Cues was formed based on our belief that you deserve quality cues, cue cases and accessories along with great customer service, plain and simple.  With this in mind, you can expect the following from us:


  1. We respond to your questions and comments in a prompt and professional manner.  You can reach us by phone at 1 (800) 656-3842, 9am-5pm EST.  You can also contact us through email at support@empirecues.com.
  2. We offer a 100% satisfaction guarantee on all our products.  If you’re not satisfied with your purchase, return your items within 35 days and we will return your order with no questions asked.  All you would need to do is contact us with your order number and return your items in as-new a condition as possible, and we’ll do the rest.  See the Returns section in our Shipping & Returns page for more details.
  3. If you should find a lower price that includes the shipping and handling charges on a legitimate United States competitor's website for an identical item we stock, we'll match it or beat it.  See our Price Match Guarantee page for more details.
  4. Place any order of $50 or more to be shipped within the contiguous 48 states to receive free shipping.  See the US Shipping section in our Shipping & Returns page for more details.

Check back to our site often as we constantly add more products, featured cues, closeout pricing, and specials for you to choose from. If you have some suggestions for us or our site please let us know.